100% sales valuation accuracy
100% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Daisy was setup in 2007 as a local boutique agency. Since 2019 Daisy has been part of the Northwood group. Locally owned and operated by Stuart Williams and his team of experienced property professionals, Northwood Forest Hill can guide you through the complicated and often stressful world of property sales and lettings....
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Daisy was setup in 2007 as a local boutique agency. Since 2019 Daisy has been part of the Northwood group. Locally owned and operated by Stuart Williams and his team of experienced property professionals, Northwood Forest Hill can guide you through the complicated and often stressful world of property sales and lettings.
Covering a wide range of areas in South East London, contact the office and we’ll be able to provide an honest professional service.
Covering a wide range of areas in South East London, contact the office and we’ll be able to provide an honest professional service.
Latest Reviews
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reviewed by 'jm'
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reviewed by 'Kim'
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reviewed by 'Julio Sanchez'
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reviewed by 'Munevver Kemal'
Featured Review
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reviewed by 'Lonneke'
21st Nov 2024
reviewed by 'Landlord'
Opening Hours
Address
Northwood
5 London Road,
Forest Hill,London
Greater London
SE23 3TW
0208 299 9035
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £295,000 | £1,070,000 |
| Lettings | 99% | 97% | £510 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 12 | 367 | 24 | 5 | 0 | 4 | 0 | 8 | 3 |
Areas covered
- SE22
- Forest Hill
- SE23
- Rye
- SE26
- East Dulwich
- SE21
- Herne Hill
- SE20
- Sydenham
- SE4
- Peckham
- SE15
- Nunhead
- SE6
- Brockley
- SE5
- SE24
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 01,2016
Aug 01,2016
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I had experience of Claire Empson and Daisy Lets both as a tenant and landlord for many years. I found them efficient, courteous, cost effective and easy to deal with. So when we wanted to sell our house they were our first choice. They did ...
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Very good
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Apr 11,2016
Apr 11,2016
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For the past six years in which I have dealt with Daisylets it has shown itself to be a professional, efficient, reliable and effective operation. The staff I have interacted with have been courteous, helpful and motivated by delivery....
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Comment on agent fees
Fair
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Mar 29,2016
Mar 29,2016
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I would strongly recommend Daisy Lets to both landlords and tenants. They offered a comprehensive management service when my work took me overseas for three years. The property was let to excellent tenants as soon as I vacated the property. Any issues with the property ...
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Comment on agent fees
The fees were good for the comprehensive service provided.
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Mar 10,2016
Mar 10,2016
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Maxine & Nella were great in helping us through the referencing process. They guided us through every step of the process and were extremely helpful. If I was to rent again locally, Daisy Lets would be the first agent I would call....
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Comment on agent fees
Very reasonable compared to other local agents, one of the most affordable and honest we found.
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Feb 16,2016
Feb 16,2016
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I cannot recommend Daisylets highly enough. I have been letting my property through them for several years and have only had postive experiences. The staff are all experienced, professional and helpful. Any queries I have are dealt with promptly and I am kept fully informed ...
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Feb 17, 2016
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Many thanks Emma, it was a great pleasure meeting you and being the Property Manager for your property.
Kind regards ...
Feb 07,2016
Feb 07,2016
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Excellent experience finding a flat to let through Daisylets. They knew the properties really well, and made good recommendations as to what we should see. Justin who showed us around was friendly and not pushy, and Nella in the office was helpful and very efficient ...
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Comment on agent fees
Fair.
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Dec 07,2015
Dec 07,2015
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Both Claire and Nella were very clear, informative, patient, helpful and unpushy. Nella was the main point of contact and was very efficient and professional and pleasant to deal with. For a first-timer it was an advantage that they could recommend good trades-people and it ...
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Oct 07,2015
Oct 07,2015
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I came across Daisylets two years ago when Googling for decent property managers. I feel like I struck gold. Cheyenne (who I deal with most now) is very practical and can help immediately with fixing broken dimmer switches and arranging for white good replacements etc ...
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Comment on agent fees
Extremely reasonable comparative to the market
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Sep 30,2015
Sep 30,2015
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Daisylets have managed our property for a number of years and we are very confident that we can completely trust them. We live 100 miles away from the property and we're very grateful for the peace of mind Daisylets give us. They're extremely efficient at selecting ...
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Sep 22,2015
Sep 22,2015
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Our experience with Daisylets was fluid, with a very helpful and efficient customer service team that provided a considered and simple move in process. Their communication was strong and Nella in particular wasn't pushy and allowed us to complete the move at our own pace. ...
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Sep 14,2015
Sep 14,2015
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I cannot say enough good things about Daisylets. They have been great the 5 years my husband has work with them and I've been with for just over a year.
When I moved abroad Daisylets were my first choice in letting out my property. I thought ...
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May 29,2015
May 29,2015
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One of the most terrible and poorest service have ever recieved. They just seem like they don't care about anything. doesn't matter if you don't have water at home, taking ages to finish a simple job. I would really not recommended at all, they are ...
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May 25,2015
May 25,2015
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Really excellent letting agent. Ethical, clear and simple terms and conditions, fair to both landlord and tenant. Flexible, friendly and efficient staff able to give good advice and adapt to circumstances. I would, and have, recommended this agent to others....
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Comment on agent fees
Fair and a really significant feature that the agent does not tie letting only arrangements in to fees charged on tenancy renewal. Very ethical and unusual.
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Apr 29,2015
Apr 29,2015
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Claire at Daisylets dealt with dry rot in our property. The property needed immediate vacating by tenant and expensive remedial work. Daisylets managed an complicated and difficult project even dealing with the insurance company and the financial ombudsman when the insurance company refused to reimburse ...
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Apr 28,2015
Apr 28,2015
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Daisylets are an excellent agency from a tenant perspective - they are extremely responsive and pro-active. We have never had a repair request declined and in return we are responsible tenants who really look after the property. Cheyenne is an absolute pleasure and goes out ...
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Apr 27,2015
Apr 27,2015
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Demina is always prompt, courteous and responsible in acting on matters. This is extremely important to us as we happen to be an overseas landlord. We have peace of mind knowing that Demina is taking good care of our property and tenant.
Claire keeps us ...
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Apr 26,2015
Apr 26,2015
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Ms Francesca was since we rented the property, almost a year ago, the most problem resolving person at any time. She is very polite and willing even in the last minute to produce solutions. We are thinking of staying mainly because of the Agency's and ...
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Apr 24,2015
Apr 24,2015
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Demina, of Daisy Lets, was a diligent point of contact, dealing with issues promptly on behalf of both the Tenant and Landlord....
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Apr 23,2015
Apr 23,2015
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I have been a tenant with Daisylets for 3 years and Have found them to be professional and responsive. Demina is very efficient and courteous and all repairs are dealt with in a timely matter....
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Apr 23,2015
Apr 23,2015
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We have had excellent service from Diasylets as a whole they are fair in costs.,found us tennnents quickly and efficiently.
The tennnents proved to be difficult and Cheyanne dealt with them on our behalf in an extremely efficient way and resolved their problems on ...
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Comment on agent fees
They are VERY fair compared with other companies I spoke to e.g. Foxtons Winkworths whom I thought were exorbitant.
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Apr 23,2015
Apr 23,2015
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I have been a tenant with Daisey lets for nearly 3 years now. I have had a few problems in the flat but the agency have been really effecient in responding to the problems. They are always wiling to help and have provided constant reliability....
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Apr 23,2015
Apr 23,2015
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Cheyenne has been my point of contact at Daisylets for the past 8 months and she is always very professional and quick to respond and take action with any queries I have relating to the property I am renting.
I've been renting in London for a ...
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Apr 23,2015
Apr 23,2015
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Very helpful, nice, and always answering very quick. When we have a problem in the flat a simple call or an email and it is fixed the same day if possible. If not we never had to wait very long. We use to rent with ...
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Apr 22,2015
Apr 22,2015
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There has been significant issues with damp at the property, and Daisylets and Demina did an excellent job of project managing the work that was done to deal with the issue. This was a complex and expensive job, and the property was empty whilst it ...
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Apr 22,2015
Apr 22,2015
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Always prompt and honest in her response. If there is something she doesnt personally know, she will endeavour to find a solution as soon as possible. Easy to deal with and with the minimum of fuss which is important to me. Happy to recommend...
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Comment on agent fees
Naturally I want to pay less than 10% for a management fee. I personally find it high. Maybe I am out of touch with the market
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Apr 22,2015
Apr 22,2015
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Daisylets have moved to a new service whereby you have a single nominated person to deal with. This has greatly improved the service as Demina now knows all about me, my property and my tenants. She's been the see the house and understands where I ...
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Apr 22,2015
Apr 22,2015
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Demina has answered my requests promptly so far. I always receive regular monthly statements about the payment of rent and, so far, all the necessary required renewals have been done as required. I am very pleased with this service....
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Apr 22,2015
Apr 22,2015
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Daisy Lets and Cheyenne in particular have been very proactive and pragmatic in managing the redecoration of my flat to restore it to tenantable condition, so that it can be quickly re-let. Their advice and practical approach has been very helpful and much appreciated - ...
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Apr 22,2015
Apr 22,2015
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As an overseas landlord I've found it difficult to find an agency you can really trust to look after my house and manage it properly until a friend told me about Daisylets.All the Daisy ladies are very professional and importantly keep you in touch ...
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Apr 22,2015
Apr 22,2015
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Working with Demina and the team at Daisylets is a rewarding experience, as you feel that they care about the outcome as much as you do. They make good recommendations in terms of providing quality service for tenants, deliver paperwork promptly and are always quick ...
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Comment on agent fees
Daisylets fees reflected the market and I feel that we get good value for money.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Best Letting Agent in London 
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